With standardized hardware & programming, Rolland allows for consistency within multiple locations that is hard to accomplish with multiple vendors.
EXPERIENCED TECH SUPPORT
On average, 25% of our service calls are
resolved over the phone.
Simply put, Rolland cares. We firmly believe in the highest standards of customer service and white glove treatment at every point of contact.
SINGLE POINT OF CONTACT
Call us anytime 24/7, and receive outstanding customer service, access to your service records and on the spot troubleshooting.
Track warranties for every part in every location. We manage the savings for you.
We work diligently with over 2,000 service providers nationwide to ensure they understand each customer’s expectations including quality of work, insurance compliance, IVR performances, and timeliness.
We offer national pricing on products and labor in order to establish NTE (Not to Exceed) standards with our customers.
GLOBAL TECHNICIAN NETWORK
Rolland has a network of over 5,000 technicians worldwide. We value our vendors because we know we are as good as our last service call. We make sure to treat our vendors like our customers - with white glove treatment at every point of contact.
Rolland also offers training classes at our locations to help our tech partners be at the top of their game. We offer classes such as the Safe Drilling/Pen Party with safe guru: Dave McOmie and Safe Moving Classes.
If you're interested in being a verified safe, door hardware, video or access control vendor for Rolland, please contact us at firstname.lastname@example.org.